RETAIL SPECIALIST
CALL FOR APPLICATIONS

FEMME FATALE DC, RETAIL SPECIALIST 

JOB TITLE 

RETAIL SPECIALIST

SALARY 

PAID

LOCATION/BASE

FFDC POP UP SHOP 

REPORTING TO 
ADRIANA MENDOZA/STORE MANAGER

PRIORITY DEADLINE
JANUARY 20, 2023 @ 11:59 PM


POSITION SUMMARY: 

This is a part-time outward-facing, customer service and retail, role. The Retail Specialist will support day to day operations of the Femme Fatale DC storefront, greet customers on arrival, assist customers with any questions about the products and services the company offers, and help customers with returns, refunds, and resolve common complaints. The Retail Specialist is expected to be continuously updating their knowledge of the store products, services, and policies.  Experience processing cash, card and digital payment methods in the Square interface is preferred. Our ideal candidate is self-motivated with a collaborative spirit and a willingness to try new things. 


RESPONSIBILITIES:  

  • Create an outstanding buying experience for the customer. 

  • Assist the store manager in ensuring that the functions and operations of the store are run in a proper fashion.

  • Cross-selling products to increase purchase amounts.

  • Process customer transactions using point of sales software. 

  • Maintain housekeeping standards of the sales floors, and storerooms, according to set protocols.

  • Greeting customers, responding to questions, improving engagement with merchandise, and providing outstanding customer service.

  • Achieving established goals.

  • Directing customers to merchandise within the store.

  • Increasing in-store sales.

  • Superior product knowledge.

  • Introducing promotions and opportunities to customers.

REQUIREMENTS:  

  • Retail experience. Merchandising experience a plus. 

  • Effective interpersonal and oral communication skills.

  • Ability to perform point of sale functions; familiarity with Square preferred.

  • Knowledge of cash handling procedures including cashier accountability and deposit control.

  • Conflict management

  • Can dedicate 10 hours per week.

  • Must be available to work weekends.

  • The physical capacity to stand, squat, sit and lift boxes weighing no more than 50lbs.

REWARDS: 

  • Access to Femme Fatale DC resources, networking opportunities 

  • Opportunity to be part of a womxn owned start-up.